Providing high quality technical support by phone/email/white mail.
Escalating customer queries and/or product related issues to second Level or placing an appropriate service request having dealt with the issue to the best of your own ability.
Remaining up-to-date with new product and company information
Using own initiative to research technical solutions in client specific information databases, archived mails and the Internet where applicable.
Remaining courteous and patient with customers at all times.
Working as part of a team to consistently achieve team targets and objectives such as call monitoring, average handle time, abandonment rate, etc.
Continuously focusing on achieving and exceeding personal targets and objectives.
Being part of a flexible workforce and taking on all challenges presented.
Being an integral part of the clients future success and working to achieve the latter within the guidelines of COPC.
Personal Requirements:
Genuine interest in dealing with technical issues and expanding technical knowledge.
Ability to remain professional, confident and patient at all times.
Self motivated and enthusiastic.
Ability to use initiative within broad supervisor guidelines
Pleasant, helpful and enthusiastic telephone manner.
Ability to work as part of a team.
Ability to take both positive and negative feedback on board and work towards making improvements based on this feedback
Punctuality and reliability are vital.
Salary: ?25,000 + benefitsMy client is looking to recruit Norwegian tech support.
Providing high quality technical support by phone/email/white mail.
Escalating customer queries and/or product related issues to second Level or placing an appropriate service request having dealt with the issue to the best of your own ability.
Remaining up-to-date with new product and company information
Using own initiative to research technical solutions in client specific information databases, archived mails and the Internet where applicable.
Remaining courteous and patient with customers at all times.
Working as part of a team to consistently achieve team targets and objectives such as call monitoring, average handle time, abandonment rate, etc.
Continuously focusing on achieving and exceeding personal targets and objectives.
Being part of a flexible workforce and taking on all challenges presented.
Being an integral part of the clients future success and working to achieve the latter within the guidelines of COPC.
Personal Requirements:
Genuine interest in dealing with technical issues and expanding technical knowledge.
Ability to remain professional, confident and patient at all times.
Self motivated and enthusiastic.
Ability to use initiative within broad supervisor guidelines
Pleasant, helpful and enthusiastic telephone manner.
Ability to work as part of a team.
Ability to take both positive and negative feedback on board and work towards making improvements based on this feedback
Punctuality and reliability are vital.
Salary: ?25,000 + benefits
We need : English (Fluent)
We need : Norwegian (Fluent)
Type: Permanent
Payment: 25,000
Category: IT - All
